Returns & Exchanges
Last Updated: 1 June 2023
At Murphy Jewellers we want to provide you with a complete guest experience every time you shop with us and we understand that occasionally you may wish to return items.
Exchange or refund is not allowed if an item has been made-to-order or personalised to your requirements.
Murphy Jewellers will not accept returns for earrings due to hygiene reasons and this does not affect your statutory rights.
Your order will be eligible for refund, or exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased and if accompanied by the original sales receipt. Refunds will be issued to the original form of tender.
Refunds will be processed within 7 working days. You will receive email confirmation of your refund. Exchanges can be processed immediately in-store at Murphy Jewellers in Kilkenny, subject to stock availability and on production of your card used to pay for the original item. If you are looking to exchange your item, we recommend that you call us on 056 7721127 to check stock availability at the store before you visit to avoid disappointment.
Return due to Fault or Error
If you are returning an item because it is faulty or because of an error on our part, we will refund the price paid for the goods, the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
Only earrings with a genuine fault will be considered for return or exchange.
We check all items returned as faulty, in the event we find no fault, we reserve the right to refuse the refund or exchange and we will contact you immediately.
14 Day Cooling Off Period
We appreciate that occasionally something is just not quite right for you. If you are cancelling your purchase within the 14 working day cooling-off period, and there has been no error on our part, we will refund the price paid for the goods only.
Within 14 days of receiving your order if you wish to return your item, please follow instructions below.
How to Return Your Item
Returns must be posted within 14 days of receiving your item.
Please include a copy of order receipt.
Please place item(s) in the original packaging, with receipt or order confirmation, and ensure the outer box is completely and securely sealed. If this packaging has been damaged in any way you may replace it with another box of the same size and thickness.
Returns should be shipped through An Post Registered Post or an insured courier. This will ensure proof of delivery and insurance of the goods whilst they are in transit. We do not accept liability for returned goods during return shipping.
Please return your item(s) to:
85 High Street
Christmas Returns Policy
Our usual returns policy applies to all Christmas gift purchases however we offer our shoppers on this website an Extended Returns Policy. If you make your Christmas purchase between 24th November – 24th December and you need to return an item, you can do so before 10th January.